Shiksha Credit

At Shiksha Credit, we don’t just process forms — we listen, we resolve, and we care. Your trust is our foundation, and your satisfaction is our responsibility. If you ever face a problem, we’re here — responsive, real, and ready to help.

✅ Our Commitment

1. We treat every complaint seriously — whether it's small or big.
2. All issues are resolved within 7 working days or less, depending on complexity.
3. A dedicated Grievance Officer is assigned to personally handle escalated issues.
4. Every complaint gets a unique ticket ID so you can track the resolution progress.
5. We believe in human response over robotic replies — our team listens to you directly.
6. You can reach us anytime via email, WhatsApp, or through your user dashboard.
7. We respond to complaints within 48 business hours of receipt.
8. Complaints are handled with full confidentiality, dignity, and speed.
9. If you’ve been misguided by an agent or associate, we’ll investigate and take strict action.
10. We never charge any fee to resolve a complaint — grievance redressal is 100% free.
11. You can attach documents/screenshots as proof while submitting your complaint.
12. In case of technical payment failures, our team works directly with the payment gateway for fast resolution.
13. We keep a full record of all complaints to improve our platform continuously.
14. Repeated or unresolved complaints can be escalated directly to senior management.
15. You will always get a clear explanation of the final outcome of your grievance.
16. If a user is found to be genuinely dissatisfied, we also offer re-application or fast-track resolution where possible.
17. We do not tolerate misbehavior or delay from any employee or associate — your respect matters.
18. Our grievance support timings are Mon to Sat, 10:00 AM – 6:00 PM (excluding public holidays).
19. You can submit a complaint directly at: [email protected]
20. Physical complaint letters can also be posted to our Registered Office Address (mentioned in Contact Us).